The Breakthrough Experience

Cancellation Policy

📅 BOOKING POLICY • All mentorship sessions and packages must be paid in full prior to booking • Sessions are booked based on current availability through the scheduling calendar • Sessions cannot be scheduled without completed payment • Mentorship sessions are held virtually unless otherwise stated • Each session is reserved exclusively for you After booking, you will receive access to a required mentorship intake form, which must be completed prior to your session. This allows for prayerful preparation and intentional guidance. Failure to complete the intake form may result in your session being postponed until it is received. 🔁 CANCELLATION & RESCHEDULING POLICY • A minimum of 24 hours’ notice is required to cancel or reschedule a session • Cancellations or reschedules made with at least 24 hours’ notice may be rescheduled once without penalty • Sessions canceled with less than 24 hours’ notice are non-refundable • Missed sessions or no-shows are non-refundable and will not be rescheduled This policy honors the time, preparation, and availability reserved specifically for you. ⏳ WAITLIST POLICY If a mentorship option or session is fully booked: • You may request to be added to the waitlist • Being on the waitlist does not guarantee availability • If a space opens, waitlisted individuals will be contacted in the order requests were received • Once notified, you will have 24 hours to secure the session before it is offered to the next person Waitlist notifications are time-sensitive and require prompt response. 📦 PACKAGE & LONG-TERM MENTORSHIP POLICY • Mentorship packages must be used within the timeframe specified at purchase • Sessions included in packages do not roll over beyond the agreed period unless otherwise stated • Long-term mentorship is a commitment to growth and intentional participation Unused sessions outside the agreed timeframe are forfeited and non-refundable. ⚖️ ADDITIONAL IMPORTANT NOTES • Mentorship is not therapy, counseling, or crisis intervention • Mentorship does not replace licensed mental health or medical care • You remain responsible for your personal decisions and actions • Mentorship sessions are grounded in faith, wisdom, and discernment If at any point mentorship is no longer aligned or appropriate, the relationship may be paused or discontinued with care and clarity.

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